Single Point of Contact (SPOC) for all written and verbal loss mitigation assistance requests. Manages the application process to ensure completeness and accuracy as well as gathering all supporting documents required. Responsible for all notifications, letters, and correspondence with member as required by state and regulatory guidelines and documents systems with communication, analysis, and decisions. Underwrites retail loss mitigation applications within authority limits or recommends to VP/Account Resolution Manager or Risk Manager based on approval authority and loan type. May also provide support on loss pipeline accounts by analyzing factors causing individual accounts to be delinquent and implementation of efforts to successfully resolve these factors through interaction with the member and recommendation of appropriate Loss Mitigation Product to minimize financial loss to the credit union and restore member’s financial status in accordance with established credit union policy guidelines, and state and federal regulations.
Salary range for this position is $57,058.20 - $85,587.30 with a progressive benefit package.
Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: