Responsible for coaching, monitoring, and supporting Account Resolution Staff in the effective execution of their duties and assignments. Responsible for ensuring all state, federal and credit union regulations, policies, and guidelines are met. Responsible for escalations, both internal and external, assisting with complex issues. Responsible for assisting in the overall management of the Account Resolutions Department and supports efforts to meet established department goals and minimize operational losses. This position will work closely with Account Resolution Management to develop staff and assist in goal setting and manage staff performance. Position will work to increase department productivity and profitability through active monitoring of accuracy, consistency of process and continuous process improvement.
GREENSTATE CULTURE:
At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members, and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.
Salary range for this position is $103,793.30 - $138,917.48 with a progressive benefit package.
Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.
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