POSITION SUMMARY:

Responsible for end-to-end claim process for insurance type claims, GAP, and product recovery. The primary objective will be to handle incoming calls, emails, claims, total loss notifications, and member questions surrounding those claims. This position works directly with insurance companies, dealerships, GAP companies, and members. Review and research of ongoing claims. Adheres to all quality and compliance requirements for AR phone procedures. Provide support for callers and management when needed. Provide quality member service to Credit Union staff and members by furnishing and processing necessary information, support, and/or answer questions.

 

GREENSTATE CULTURE:

At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.

 

Pay range for this hourly position is $33.31- $44.46/hr with a progressive benefits package. 

1. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.
2. Demonstrates a positive member service (internal and external) focus at all times.
3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
4. Ensures confidentiality of member information.
5. Supports a diverse and inclusive work environment.
6. Contacts and confers with members by any means necessary to arrange an appropriate course of action to remedy the situation.
7. Oversees end to end claim management of all Insured products assigned to Account Resolution Department including, but not limited to, Total Loss, Guaranteed Asset Protection, Lenders’ Protection, Depreciation Protection Waiver, etc., Manages the relationship with appropriate vendor and/or member, providing all requested and required documentations and timely follow up.
8. Manages interactions within direct dealerships to request and follow-up on refunds of back-end products including service contracts, insurance products and vehicle products working with the VP / Indirect Lending when needed.
9. Answers questions from member, internal staff, and dealers related to products and related claims.
10. Assists Account Resolutions with departmental training or job shadowing.
11. Addresses any delinquency or questions when communicating with members driving one call resolution and completes any follow up tasks or communication as needed.
12. Engages appropriate stakeholders for escalated issues involving unresponsive members, denied claims, or any other scenario that prevents timely claim settlement.
13. Create and maintain all procedures for all assigned processes
14. Performs any other duties as may be required to meet credit union objectives.
15. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events on an annual basis.

1. Two to four years of experience in collection practices, insurance claims, consumer credit, real estate and bankruptcy laws and regulations, or equivalent credit, deposit, and/or financial counseling experience.
2. Reports to work punctually, works all scheduled hours, and worksovertime as necessitated by business demand.
3. Ability and desire to interact with co-workers to develop positiveand effective working relationships in all areas of Credit Union services.
4. Strong interpersonal and persuasive skillsto represent the Credit Union in a positive way during periods of stressful contact.
5. Ability to prioritize assignments and organizework efficiently, to handle largevolumes of details.
6. Accuracy and attention to detail requiredwith clear and concise writtenand verbal communication skills.
7. Ability to multi-task and operate related computer applications and office equipment.
8. High School Diploma or the equivalent (i.e., GED).
9. Must be bondable.

Reports to the Account Resolution Supervisor as assigned.

This position is not responsible for the supervision of others.

GreenState Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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