POSITION SUMMARY:

The primary duties/responsibilities of the MAC Specialist I include quality, responsive, and professional member service in an incoming and outgoing internet and telephone environment.

 

GREENSTATE CULTURE:

At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. 

 

Pay range for this hourly position is $23.61-$27.60/hr with a progressive benefits package. 

 

This is a hybrid role requiring 3 days in office at the FC. Monday or Friday being a mandatory day. Other days to be determined.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:

1. Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.
2. Demonstrates excellence, accuracy, integrity, teamwork and respect for others, in all their work.
3. Demonstrates a positive member service (internal and external) focus at all times.
4. Ensures confidentiality of member information.
5. Supports a diverse and inclusive work environment.
6. Promotes and implements the values of the Member Assistance Center.  The qualified candidate will be member focused, show excellence and accuracy in all work, demonstrate integrity, share one vision through teamwork, continually look for improvement, openly mentor others and respect others.
7. Assists members and potential members with telephone; answers questions about products and services, resolve problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
8. Plays a vital role in enriching the community by participating in community service organizations and/or credit union sponsored events.
9. Supports a sales culture in the department and the achievement of departmental as well as individual goals.
10. Educates members on all Credit Union products and services.
11. Meets or exceeds established department goals in service level, sales points, productivity and other goals as assigned.
12. All other duties as assigned.

JOB REQUIREMENTS:

1. High school diploma or the equivalent (i.e. GED) and one to three years of experience, preferably in a communication center and/or financial institution.
2. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
3. Ability to prioritize and work efficiently in a fast pace environment.
4. Proficiency with related computer applications, spreadsheets, word processing, and database applications.
5. Must be bondable.
6. Multi-tasking ability, accuracy, and attention to detail.
7. Thorough knowledge of deposit products and regulations.
8. Ability to develop and maintain effective working relationships with co-workers.

Reports to the MAC Service Supervisor

This position is not responsible for the supervision of other employees.

GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union.

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